Client Research Questionnaire
Thanks for helping me make my services even better by answering these few simple questions.
Understanding the what's and why's that originally got us working together will give me valuable insights for future clients.
I really appreciate your time on this.
Your contact details
To begin, please include your contact details so I know who has responded and I can contact you if I need any clarification or further information.
What were the reasons you decided to choose my business to help your business?
Please give me an idea of the process you went through when deciding to engage me to work with you and your precious business.
What is one thing that you think I do better than others like me?
Thinking back to your project, is there something that you think we did during that process that sets my business apart from other similar businesses?
What is one thing that you think I could improve upon?
Your feedback is so important as we have worked on something really important together. Where could I have done better throughout the process?
Would you consider referring new clients to my business? Have you ever referred someone to me?
Referrals are the life-blood of any small business and it's useful to me to know if this is being successfully achieved.
If you have or would refer to my business - what did or would you say?
I'm sure you have your own thoughts, words and impressions of what I do and the way I do it. Understanding how you see things will really give me insights into my market and help me improve how I deliver my services in the future.
If there are other services, products or information that would be useful to you that I can provide, please let me know. Likewise, any other thoughts or suggestion are very welcome.
Hope it was easy to do - it means a great deal to me that you have taken the time to give me this feedback. Thanks Cate